"→ Please Don't Call Them Airlines"

Christopher Elliott, huffingtonpost:

Why, she wonders, can United get away with that? Well, there’s a simple answer — and a complicated one. The simple one: because they can. An airline is free to set its own rules and policies without government interference. It’s been that way since the industry was deregulated 36 years ago. The complex — and somewhat controversial — answer: Maybe United is no longer an airline. Maybe it’s a loyalty company that happens to be running an airline.